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Shipping and Delivery
This Shipping Policy outlines the terms and timelines related to the delivery of products purchased via keralaayurvedicstore.com, managed by Refine Herbs.
A. Shipping Responsibility
Products purchased on keralaayurvedicstore.com will be shipped by our logistics partners to the delivery address you provide, subject to shipping constraints.
B. Delivery Terms
· Orders may be subject to verification before dispatch.
· If delivery is not accepted or the user is unreachable, we may cancel the order and refund the payment.
· Orders placed Monday to Friday (excluding public holidays) are typically delivered within 14 working days from payment confirmation. Delays may occur due to verification, force majeure, logistics, or other circumstances.
· Estimated delivery timelines are provided during checkout and via order confirmation emails.
· Delivery delays may occur due to:
o Weather conditions
o Political unrest
o Remote location
o Logistics limitations
· Delivery is available only within India.
· For multiple products in a single order, items may be shipped together or separately based on stock availability.
· Separate delivery addresses require separate orders.
C. Cancellations and Returns
· Orders can be canceled before they are shipped.
· Prepaid orders will be refunded to the original payment method or wallet.
· If delivery is delayed and the product becomes unusable, you may request a return and refund in accordance with our Return, Refund, and Cancellation Policy.
· Returns or replacements are also subject to that policy, available on the Website.
D. Order Confirmation and Dispatch
· Order confirmation emails do not indicate final acceptance.
· We reserve the right to:
o Limit product quantities
o Refuse service
o Cancel orders with notice
· Dispatch of products constitutes acceptance of the order.
· For partially dispatched orders, remaining items are still under review.
E. International Shipping Policy
1. Availability
We currently ship selected products internationally. Availability may vary depending on product type, destination country, and applicable regulations.
2. Shipping Charges
International shipping charges are calculated at checkout based on order weight, destination, and courier partner rates. Customs duties, import taxes, or other local charges (if applicable) are the sole responsibility of the customer.
3. Delivery Timelines
International deliveries may take between 7–21 business days, depending on the destination country and customs clearance procedures. Unforeseen delays at customs or with courier partners are beyond our control.
4. Customs & Regulatory Compliance
Customers are responsible for ensuring that the products they order are permitted in their country. keralaayurvedicstore.com is not liable for orders held, delayed, or rejected by local customs authorities.
5. Returns & Refunds
Due to regulatory and logistical challenges, we currently do not accept returns or exchanges for international orders unless the product received is damaged or incorrect. Refunds will be processed only as per our Refund Policy.
F. Contact for Shipping Queries
If you have any questions regarding shipping, delivery timelines, or issues related to logistics, contact:
Customer Support
📞 Phone: +91 7012123234
📧 Email: care@keralaayurvedicstore.com